Over the past few years, evidence has accumulated that enlightened leadership creating highly engaged employees is good for business. Companies that pride themselves on engagement tend also to be resilient over the long-term. Everyone has their favourite example, be it Semco, WL Gore, John Lewis, Westpac, Marks & Spencer or Arup (see our case studies section here). Students have their favourite guru, such as Jeffrey Pfeffer, Daniel Goleman or Lynda Gratton.
The logic is not difficult to follow: leaders and managers who attract the best talent for the right roles, and encourage the right mix …